Postponement FAQs

Can i retain my 2021 festival ticket for 2022?


Yes we would love for you to retain your ticket for 2022. To keep your ticket, head to your order in the “My Tickets” section on Resident Advisor and click “Keep Tickets”. Your ticket will then be valid for 2022. You have 14 days to decide if you want to keep it, deadline is Jun 1st 23:59pm.  After this point your ticket will automatically remain valid for 2022. Please note this feature on RA is only available via the website and not in the mobile app.

Refunds of 2021 tickets


  • The refund request window for tickets bought through Resident Advisor will last until 1st June 2021 at 23:59pm.  If you would like a refund, there will be a “Refund Tickets” button in your order history on Resident Advisor. Click this and a refund will be processed back into the bank account used to purchase your tickets. Refunds can take up to 5 working days to land in your account.  All ticket types & tiers are refundable. Please contact us at [email protected] with any enquiries.
  • If you cannot attend the 2022 edition but would like to donate your ticket cost, please click “Donate”. By clicking this you are donating to Love International to help keep us going. 
  • Tickets bought through Love Music Travel: Please speak directly with LMT about your package.
  • Tickets bought through Ex -U: All tickets can be refunded or retained for 2022.

What do i do about my accommodation & flights?


On-site accommodation

If you booked onsite or offsite accommodation through The Garden, look out for an email from their accommodation team soon when they will provide further information on the process. We are here to help where we can or offer local knowledge when it comes to dealing with accommodation bookings, so please contact us if you run into difficulties.

Off-site accommodation

Please refer to the terms and conditions of whichever platform you booked through.  There is a wide range of providers here so if you do run into any difficulty we will offer what support and local knowledge we can.  Feel free to email us at [email protected] if you need any advice.

Airlines

Most airlines are offering travel vouchers which are valid for 365 days, meaning you will be able to reschedule your flights once they are on sale.

We are here to help where we can or offer local knowledge when it comes to dealing with accommodation bookings, so please contact us if you run into difficulties. Please email: [email protected]

When is the 2022 event?


The 2022 event will take place from 13th -19th July. All tickets from 2021 are valid for 2022 and more information will follow in due course. Tickets are already live for 2022 for anyone wanting to buy a ticket, please head to our ticket page.