We are still cautiously moving forward with the festival and are hopeful it will still go ahead. We are aware that there still isn’t clarity from the UK government about how & when international travel will commence but we are keeping a close eye on news and will update these FAQs as and when, we have been told more news should become available at the start of May. In the meantime please rest assured that all tickets purchased now are fully refundable or can be rolled onto the 2022 event. We also recommend that you check with airlines & accommodation that any bookings can be cancelled or pushed over to 2022.
Is the festival happening in 2021?
When are you announcing the lineup?
Will the festival refund/roll my ticket over to 2022 if i can’t come to the 2021 edition due to the Covid 19 pandemic?
Due to the ongoing global pandemic we are aware that people might not be able to come to the festival due to several reasons, such as: lockdowns in their local country, local strains, having to self isolate due to someone in their household contracting Covid, contracting Covid 19 yourself in the lead up to the festival or ,if local testing takes place in Croatia, you return a positive test on arrival. We are happy to offer a refund or roll over for all these examples and will be happy to look at other reasons associated to the pandemic but we might ask for evidence of reason before refunding.
Will the festival cover cancellation costs for customers flights & accommodation due to Covid-19?
We will not cover these costs either on site or off site and we advise for you to book cautiously and make sure refunds or roll overs are available.
What Covid-19 protocols will be in place on the festival site?
The Garden, who manage the site, are currently working on a site safety plan. Please sign up to their newsletter to get information on this as it is released and we will of course update all ticketholders. https://thegarden.hr/brewery/where-to-find-us/
When is the festival?
The festival will run from the 14th – 20th July 2021
When does it all start and finish?
Music will start at the festival site on Wednesday 14th July around 17:00 and will finish on Wednesday 21st July at 06:00am when the Tuesday night(20th July) Barbarella’s closing finishes, please note the festival finishes at 6am on Wednesday 21st.
Can I retain my 2020 festival ticket for 2021?
Yes we would love for you to retain your ticket for 2021. You don’t need to do anything if this is the case, all tickets have been moved to the 2021 event, this includes your festival ticket, Barbarella’s Unlimited & individual tickets and day tickets. For all second payments on deposit tickets bought we have now moved the deadline to May 1st 2021 at 23:59pm.
Refund of 2020 tickets
- The refund request window for tickets bought through Resident Advisor was until 14th May 2020. It has now closed and there won’t be another refund window for 2020 tickets. Please email us on [email protected] for any questions.
- Tickets bought through Love Music Travel: Please speak directly with LMT about your package
- Tickets bought through Ex -U: All tickets can be refunded or retained for 2021.
Will you extend 2nd payments for deposit tickets?
Yes due to the ongoing pandemic this has now been extended to 1st May.
Are 2021 day tickets available?
There are a limited number of day tickets available. Please head to our ticket page to purchase. These tickets allow you access to the main festival site for the day referenced on the ticket.
What access do I have with my 2020 festival ticket?
You have access to the Main festival site which is open throughout the week 24 hours a day. Tickets for Boat parties and Barbarella’s are separate and need to be bought additionally to your main festival ticket.
Boat party tickets
Barbarella's Discotheque tickets
You don’t need a festival ticket to gain entry to Barbarella’s, this is a separate venue and you can buy tickets for it on the door or on our website. We recommend buying in advance.
Please only buy resold tickets through the RA ticket resale platform, we will not except ticket transfers through any other form. Please be aware that RA barcodes are only available to customers 24 hours before the event starts and any barcodes shown before this point will most likely be fake tickets.
What else is there to do in Tisno and surrounding areas?
Krka National Park(Waterfalls) http://www.visit-croatia.co.uk/index.php/croatia-destinations/north-dalmatia/krka-national-park/
Where is the nearest ATM?
There is an ATM machine on the festival site, in the main reception area of the apartments. In addition there are 8 other ATMs in the center of Tisno, which is about a 10-15 minute walk from The Garden Tisno. We do recommend bringing cash with you to site as the demand for the on site machine is very high.
What is the local currency?
The currency is the kuna (kn / HRK) although accommodation is always priced in euros (but then charged in kunas).
Is there a good taxi service in the area?
Taxis can be found at the entrance to the festival site in the main car park and they are metered. Please make sure you get a taxi that is certified. All certified taxis will have a taxi licence stuck on their windshield. Legally the journey has to be on the meter and a receipt given for payment.
Informative prices listed below:
- Festival to Tisno centre: 30.00HRK.
- Festival to Barberalla’s: 125-150HRK.
- Barberalla’s to Festival: 100.00HRK.
For the safety of our customers and staff, security will be conducting bag searches upon entry to both the day & night festival sites. Anyone found to be carrying illicit items will have them confiscated and may be removed from the festival and handed over to the police where necessary. Please do not attempt to bring any of the following items inside the event: Fireworks, laser pens, or flares / Alcohol, illicit drugs, or legal highs including nitrous oxide / Animals (with the exception of guide dogs) Selfie sticks.
There is onsite medical centre with fully qualified staff. Please make yourself aware of it’s location when you arrive onsite.
Where is the nearest hospital?
In Sibenik town, 20km away. If you need medical attention at the hospital then take your passport with you as there is a reciprocal arrangement for UK passport holders. Citizens from other countries should check with their embassy if there is a reciprocal arrangement. You should also check your travel insurance prior to travel to see what you are covered for.
Where is the lost property held?
In the main reception for the apartments or info point on the festival site or please contact: [email protected]
What is the price of drinks on site?
The bars have not fixed their prices for next season yet, but last year a 1/2 litre of draught beer was 25 kn and cocktails 30 kn – 70 kn. Wines, spirits and soft drinks are of course available too.
Where is there to eat?
Onsite at the festival there is the restaurant ‘Magnolia’ which is open from breakfast till late(11pm) and also wraps and sandwiches at the beach food area. In Tisno village there are lots of ‘konobas’ to choose from.
Can we bring our own food and drink onto the festival site?
No, you can’t, but there are plenty of bars selling cocktails, beers, wines and soft drinks and also food is available too.
I can't go anymore! Can I get a refund?
All tickets must be sold through the Resident Advisor resale application. Please head to our ticket page for more info
What time will the Box Office be open?
Please help us look after Tisno and our festival by following these simple rules.
- Behave well in the festival and the local village, we are lucky to be here.
- Please take care of your own litter, bins are provided and it is too beautiful here to spoil.
- Recycle your cans once used (please put them in the bin whole, not crushed, as that is the preferred way to recycle them in the area).
- Do not use the ocean or the beach as an ashtray, dispose of your cigarette butts responsibly.
- Help us to keep the beach clean at all times, if you take everything with you, it will stay as nature intended, leave no trace.
- Please do not wee off the marina, it looks disrespectful – we have toilets on site.
What is the best way to get around Croatia?
Basically, forget trains! The buses are altogether quicker, cheaper and connect all cities with a regular service. You can buy tickets on board the bus, but you should get a receipt. Longer journeys have service stops included in the travel time.
What times are the local buses in Croatia?
When the summer 2021 timetable is announced we will make the info available.
Can I hire a car in Croatia?
Terms & conditions vary between car hire companies, but generally you should be able to hire a car if you are over 21 years old and have held a licence for minimum of 1 year.
How can I get from Airports to the festival site?
We recommend that you book an organised airport coach transfer through Shuttle Tours, who will bring you from Zadar or Split airport with lots of other festival revellers direct to Tisno.
Here is a link to their website:https://www.shuttletours.net
Alternatively you can make your own way to fit in with your travel plans. There are airport buses from all airports to the main centre bus terminals, and from all cities you will find regular buses to Zadar or Sibenik. Once at Zadar / Sibenik main bus terminal, take a local bus to Tisno.For details on how to get from Zagreb airport to Tisno by public bus email [email protected] and we will help with bus times. Prices are approximate and based on last year but as a guide:
|Zadar airport||Zadar bus station||30.00 kn|
|Zadar bus station||Tisno||50.00 kn|
|Zagreb airport||Zagreb bus station||30.00 kn|
|Zagreb bus station||Tisno||200.00kn|
|Split airport||Trogir Bus station||30.00kn|
|Trogir bus station||Tisno||60.00 kn|
* Note – guests do not want to go from Split airport to Split centre and then Tisno as this is the wrong direction.There is also a good website with bus times (maybe not published for 2020 summer yet) at www.balkanviator.com
What is the nearest Airport?
Zadar is the nearest airport, only 40 mins by car. Split is 60 mins by car and Zagreb 3 hours by car. These journey times are for the highway route and will take a little longer by bus / coach.
How far away is Barbarella's Discotheque ?
It is approximately 15 minutes by bus or taxi from the festival site. We will be offering a bus service to and from the club for all attendees that will run throughout the night.
Telephone: +44117 9411611
Email: [email protected]
Address: Unit 6, Parkway Trading Estate, St Werburgh’s Rd, Bristol BS2 9PG, United Kingdom.