Postponement FAQs

Can I retain my 2020 festival ticket for 2021?

Yes we would love for you to retain you ticket for 2021. You don’t need to do anything if this is the case, all tickets will be moved to 2021 event, this includes your festival ticket, Barbarella’s Unlimited & individual tickets and day tickets. For all second payments on deposit tickets bought we have now moved the deadline to April 1st 2021 at 23:59pm.

Refunds of 2020 tickets

  • The refund request window for tickets bought through Resident Advisor was until 14th May. It has now closed and there won’t be another refund window for 2020 tickets. Please email us on [email protected] for any questions.
  • Tickets bought through Love Music Travel: Please speak directly with LMT about your package
  • Tickets bought through Ex -U: All tickets can be refunded or retained for 2021.

What do I do about my Accommodation & Flights?

Please contact whoever you made your booking with directly about cancellations or pushing your accommodation/flights over to 2021. Please make sure you look through your providers T&Cs. Early indications we are getting show that accommodation owners that aren’t willing to give refunds potentially will push bookings over to 2021.

On-site accommodation

For those who have booked through The Garden and have paid deposits, you will be able to transfer your booking to the 2021 dates. If you are unable to make the rescheduled dates, you will receive a full refund when the accommodation is re-sold. If anyone still wishes to travel this year and it is of course possible, you are eligible to keep your booking and you will be offered a 50% discount.

Off-site accommodation

Please refer to the terms and conditions of whichever platform you booked through.  There is a wide range of providers here so if you do run into any difficulty we will offer what support and local knowledge we can,  Feel free to email us at [email protected]org if you need any advice.


Most airlines are offering travel vouchers which are valid for 365 days, meaning you will be able to reschedule your flights once they are on sale.

We are here to help where we can or offer local knowledge when it comes to dealing with accommodation bookings, so please contact us if you run into difficulties. Please email: [email protected]

When is the 2021 event?

The 2021 event will take place from 14th – 20th July 2021. All tickets from 2020 are valid for 2021 and more information will follow in due course. Tickets are already live for 2021 for anyone wanting to buy a ticket, please head to our ticket page.